One of the ways to optimise environmental footprint of hotel operations is to switch default options for choices such as towel changing and room cleaning.

As part of its efforts to minimise unnecessary consumption of water, energy and detergents, Hotel Internazionale had transitioned to not changing towels on daily basis by default. However, the housekeeping team did not adjust their behavior and continued changing towels in every room.

The Hotel is currently testing an intervention to better understand this behaviour and to raise the staff’s awareness about the reasons for this change in the hotel’s policy.